Automated Messages

Triggered guest communications that run themselves, end to end — on the channel each one is actually read on

How we reach a guestWhatsApp → SMS → EmailConnect channels
1WhatsAppRead within minutes. Template must be pre-approved by Meta.
2SMSArrives everywhere, including with no data. Costs per message.
3EmailFormal, attachable, ignorable.
Active automations
5
+1of 7 total
Emails sent
3,815
+9.4%last 30 days
Avg. open rate
60%
+3 ptsvs prior month
Click rate
21%
-1 ptvs prior month
Template nameChannelTriggerStatusApplies toTemplateSent · Open
Booking Confirmation
Receipt + voucher with QR ticket
EmailImmediately
Active
All ToursStandard Welcome1,284 · 62%
Booking Cancellation
Refund summary + rebook offer
EmailOn cancel
Active
All ToursStandard Goodbye84 · 58%
Pre-tour Reminder
Meeting point, time & what to bring
WhatsAppT-24h
Active
All ToursReminder · Meeting Point1,102 · 71%
Balance Due Reminder
Outstanding balance + pay link
WhatsAppT-72h
Active
Deposit bookingsPayment · Balance Due318 · 54%
Post-tour Review Request
Ask for a Google / TripAdvisor review
EmailT+4h
Active
All ToursReview · Thank You967 · 49%
Weather Advisory
Rain / sea-state heads-up for outdoor tours
SMST-12h
Inactive
Costa Brava Kayak & SnorkelAdvisory · Conditions41 · 66%
Win-back Offer
10% off for guests who haven't rebooked
EmailT+60d
Draft
All ToursPromo · Come Back0 · —